Welcome to ALAMOUR, where timeless elegance meets modern glamour. We are dedicated to making your journey from browsing to celebration seamless and unforgettable. Below, you’ll find answers to the most common questions about our collections, services, and policies. Designed for the discerning bride, fashion-forward professional, and global trendsetter, our FAQ is here to ensure your experience is as flawless as our meticulously crafted gowns.
🌐 Our Brand & Collections
Who is the ALAMOUR customer?
ALAMOUR is crafted for the modern individual who values designer-style elegance without the traditional boutique markups. Our primary clientele includes brides-to-be seeking their dream gown, event attendees (galas, proms, cocktail parties), and style-conscious professionals looking for sophisticated separates and statement pieces. We serve a global community, from Paris to Sydney to New York.
What defines the ALAMOUR style?
Our collections blend timeless elegance with contemporary glamour. Key characteristics include:
- Silhouette Variety: From classic A-Line Dresses & Gowns to modern Fitted Dresses & Jumpsuits.
- Artisanal Details: Featuring 3D Floral appliqués, intricate Beaded and Glitter embellishments, and daring Cut-Out designs.
- Versatile Range: Offering everything from Bridal Gowns and evening wear to Cropped Tops, Dress Pants, and elegant Accessories like Earrings.
📦 Ordering, Shipping & Delivery
Where do you ship, and how long does delivery take?
We proudly offer Seamless Global Delivery to most countries worldwide (excluding some remote areas in Asia and elsewhere). All orders are processed within 1-2 business days in our Chicago studio. You can then choose:
- Standard Shipping ($12.95 USD): Via DHL or FedEx. Delivery typically takes 10-15 business days after dispatch. Ideal for upcoming events.
- Free Standard Shipping: Available on all orders over $50 USD via EMS. Delivery typically takes 15-25 business days after dispatch. Perfect for planning ahead.
Can I expedite my order for a last-minute event?
We currently do not offer an expedited shipping service beyond our Standard option. We highly recommend placing your order well in advance of your event, especially for critical occasions like your wedding. Please factor in the processing (1-2 days) and shipping timelines when ordering your Bridal Gown or Beaded Gown.
How can I track my order?
Once your order has been dispatched from our Chicago hub, you will receive a shipping confirmation email containing your tracking number and a link to monitor its journey directly with the carrier (DHL, FedEx, or EMS).
💳 Payments & Pricing
What payment methods do you accept?
To ensure a secure and convenient checkout for our international clientele, we accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal.
Are there any additional customs or import duties?
The prices listed on our site do not include any potential customs duties, taxes, or import fees levied by your country’s government. These charges are the responsibility of the recipient and are determined by your local customs authority. We recommend checking your country’s regulations before ordering.
🔄 Returns, Exchanges & Quality
What is your return policy?
Your satisfaction is our priority. We offer a 15-day return window from the date you receive your package. To be eligible for a return:
- Items must be unworn, unaltered, and unwashed.
- All original tags must be attached, and the item must be in its original packaging.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] within the 15-day period. Include your order number and the reason for the return. We will guide you through the simple process and provide the necessary instructions and return address.
What if my item arrives damaged or is defective?
We take great care in preparing every order. However, if your ALAMOUR piece arrives damaged or with a manufacturing defect, please contact us immediately at [email protected] with photos of the damage and your order details. We will promptly arrange a replacement or refund.
🔐 Account & Website
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your order history, save your shipping preferences, and receive updates on new collections tailored to your style—like our latest Feathers or Cut-Out Dresses.
How do I update my account information or password?
You can manage your account details by logging into your ALAMOUR account on our website. If you’ve forgotten your password, use the “Forgot Password” link on the login page to reset it via email.
Your moment of elegance is our honor. If your question isn’t answered here, our dedicated customer service team is ready to assist.
📧 Email Us: [email protected]
📍 Our Studio: 2815 Kembery Drive, Chicago, US 60601
Thank you for allowing ALAMOUR to be a part of your celebration.
Explore The Collection & Begin Your Story.