Returns & Exchanges

At ALAMOUR ONLINE STORE, we are dedicated to providing you with garments of timeless elegance and modern glamour. We want you to be completely delighted with your purchase, whether it’s a breathtaking Bridal Gown for your special day or a sophisticated Dress Pant for professional attire. However, we understand that sometimes an item may not meet your expectations. Our Returns & Exchanges policy is designed with the same discretion, refinement, and efficiency that defines our brand, ensuring a resolution process that is as seamless as our global delivery.

1. Initiating a Return or Exchange

To begin the process, please contact our customer service team within the 15-day window. Follow these steps:

• Step 1: Email us at [email protected] with your order number and details about the item you wish to return or exchange.
• Step 2: Our team will respond with a Return Merchandise Authorization (RMA) number and detailed instructions for your return.
• Step 3: Securely pack the item(s) with the original packaging and include the RMA number clearly on the outside of the package.
• Step 4: Ship the package to our returns center. Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped).

2. Items That Cannot Be Returned or Exchanged

To maintain the integrity and hygiene of our collections, the following items are final sale and cannot be returned or exchanged:

• Earrings & Pierced Accessories: For health and safety reasons, all earrings and similar intimate accessories are non-returnable.
• Bridal & Special Occasion Gowns with Beads, Glitter, or 3D Florals: Customarily, items from our Bridal Gowns, Beaded Gowns, Glitter Gowns, and 3D Floral collections are made-to-order or involve intricate detailing. These are considered final sale unless they arrive damaged or defective.
• Altered or Personalized Items: Any item that has been altered, customized, or damaged after delivery.
• Items without original tags and packaging.

*This list is based on the nature of the products offered in our menu, such as Accessories (Earrings), Beaded Gowns, Glitter Gowns, 3D Floral, and Bridal Gowns, which are often delicate, intimate, or specially curated.

3. Refund Timeline & Method

Once your return is received and inspected (typically within 5-7 business days of arrival at our center), we will notify you via email.

• Approved Refunds: Your refund will be processed, and a credit will automatically be applied to your original method of payment (VISA, MasterCard, JCB, or PayPal).
• Timeline: Please allow up to 10-14 business days for the refund to appear on your credit card or PayPal account, depending on your financial institution’s processing times.
• Exchanges: For size or color exchanges, we will ship the new item via our standard shipping method (DHL/FedEx or EMS for free shipping over $50) once the return is approved. The original shipping fees are non-refundable.

4. Return & Exchange Request Email Template

To expedite your request, you may use the following template when contacting us. Please send it to [email protected].

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at [email protected]. Include your order number and clear photographs of the damage or defect. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you.